Frequently Asked Questions

Everything you need to know about your Aquascutum Active experience.

What is the standard shipping timeframe for orders?

We offer premium express shipping globally. Domestic orders typically arrive within 2-4 business days, while international shipments may take 5-7 business days depending on the destination.

How can I return or exchange an item?

We provide a 30-day return policy for all unworn items with original tags attached. Simply access our online portal to generate a prepaid return label and schedule a collection.

How do I ensure I select the correct size?

Aquascutum Active garments are designed with a tailored, athletic fit. We recommend consulting our detailed Size Guide located on each product page to find your perfect measurements.

What payment methods do you accept?

We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay. We also offer interest-free installment plans through Klarna and Clearpay.

Are your materials sustainably sourced?

Quality and responsibility are at our core. Our collections utilize high-performance technical fabrics and sustainably sourced natural fibers designed for longevity and minimal environmental impact.

Can I track my order once it has been dispatched?

Yes, once your order leaves our warehouse, you will receive a confirmation email containing a unique tracking number and a link to monitor your delivery in real-time.